Scope
This policy explains how personal information is handled when you visit urcrownhair.com, create or access a customer account, sign in using Google or other available authentication methods, place an order, subscribe to emails, or contact URCROWNHAIR. Our store uses Shopify to provide its e-commerce platform.
Information We Collect
Depending on how you interact with us, information may include:
- Contact details you provide, such as your name, email address, phone number, and billing or delivery address.
- Order details, purchases, payment status, and information needed to process returns or refunds.
- Messages and any information or photos you choose to send when requesting customer support.
- Email subscription preferences and records of your choices.
- Device, browser, IP address, cookie, and website-interaction information collected through the storefront and its enabled features.
Payment details are processed through the checkout and payment providers. We receive the order and transaction information needed to manage your purchase.
How We Use Information
We use information to process payments and orders, arrange delivery, manage returns and refunds, answer questions, and send order or service updates.
We also use information to operate and improve the store, remember preferences, protect against fraud or misuse, keep business records, and meet applicable legal obligations. If you subscribe to marketing emails, we use your contact details to send the updates you requested.
Sign In with Google
URCROWNHAIR offers Google Sign-In as an optional way for customers to access their Shopify customer accounts.
Information We Access
When you choose to sign in with Google, your Google account's email address is used to authenticate your identity and identify or create your URCROWNHAIR customer account.
The email address is the only customer information synchronized to Shopify through this social sign-in integration. We do not receive your Google account password or access your Gmail messages, Google Drive files, contacts, or other unrelated Google account content.
How We Use This Information
We use your email address obtained through Google Sign-In to:
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Authenticate your sign-in and provide access to your customer account.
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Identify or create your customer profile in Shopify.
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Allow you to access account information and order history, where applicable.
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Support account-related requests and maintain the security of our customer account services.
We do not use your email address obtained solely through Google Sign-In to send marketing emails unless you separately choose to subscribe.
Data Sharing and Processing
Google provides the authentication service, and Shopify provides the customer account infrastructure used by URCROWNHAIR.
Information necessary for authentication and customer account management is processed through these services. We do not sell information obtained through Google Sign-In or disclose it to unrelated third parties for their independent marketing purposes.
Data Retention and Security
Customer account information is retained for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, or comply with applicable legal obligations.
We use the security features provided by our e-commerce platform and service providers and restrict access to personal information according to operational needs.
Your Privacy Choices
Google Sign-In is optional. You may choose another available sign-in method to access your URCROWNHAIR customer account.
You may manage URCROWNHAIR's connection to your Google account through your Google account's third-party connections settings.
To request access to, correction of, or deletion of personal information associated with your URCROWNHAIR customer account, please contact us at customerservice@urcrownhair.com.
We may need to verify your identity before processing your request. Certain records may be retained where required or permitted by applicable law.
Revoking Google Sign-In access does not automatically delete your URCROWNHAIR customer account or associated purchase records.
Service Providers & Disclosures
Information needed to provide these services is shared with Shopify, payment providers, shipping and fulfillment providers, and other providers that support the operation of our store and customer service.
Information may also be disclosed where required by law or reasonably necessary to protect legal rights, address fraud, or respond to a valid legal request.
Our store is powered by Shopify. You can read more about Shopify’s handling of information in its [Consumer Privacy Policy](https://www.shopify.com/legal/privacy/consumers).
Cookies & Privacy Choices
Cookies and similar technologies support functions such as the shopping cart, checkout, security, and preferences.
You can manage cookies through your browser and any privacy controls provided on the website. Disabling some cookies may affect how the store works. For questions about privacy choices for the store, contact customerservice@urcrownhair.com.
Marketing & Customer Support
You can unsubscribe from marketing emails using the link in those emails. We may still send messages needed to fulfill an order, process a return, or respond to you.
Please do not send payment-card details, passwords, or other unnecessary sensitive information through the contact form or email.
International Processing
Orders are shipped to the United States from outside the United States. To operate the store and fulfill orders, information may be processed in the United States and other countries where Shopify and our service providers operate.
Retention & Security
Information is kept for as long as reasonably necessary for the purposes described above, including handling orders, support, legal obligations, and disputes. Different records may have different retention periods.
We use the security features available through our platform and service providers and limit access to information needed to operate the store. No method of online transmission or storage can be guaranteed completely secure.
Your Requests
Depending on the laws that apply, you may have rights to access, correct, or delete personal information, obtain a copy, or exercise choices about certain uses or disclosures. Contact customerservice@urcrownhair.com to make a request. We may need to verify the request and retain information where required or permitted by law.
Changes & Contact
We may update this policy when our practices or services change. For privacy questions or requests, email customerservice@urcrownhair.com.