Customer care

Frequently Asked Questions

Guidance on choosing your hair, caring for it, and your order.

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Choosing Your Hair

Our collections include Classic Clip-Ins, Seamless Clip-Ins, 3 in 1 Half Wigs, and Hair Wefts. Clip-ins attach with pre-installed clips for removable placement. Our half wigs offer three styling options, while Hair Wefts are designed for sew-in installations and custom styling. Check the product page for each item's construction, set contents, and available lengths.

Classic Clip-Ins feature stitched wefts with pre-attached clips. Seamless Clip-Ins have a thin, flat PU base for a lower-profile attachment. Both attach with clips and require your natural hair to cover the attachment points. Compare the construction and styling information on each product page when choosing your set.

Choose from 4B–4C Kinky, 3C–4A Coily, 3B–3C Curly, and Kinky Blowout. Compare the texture with the hair you plan to leave out and how you intend to style it. Kinky Blowout is designed to complement natural hair worn in a blown-out style. Hair typing is a helpful guide, but individual curl patterns vary. Explore our Texture Guide to compare the available textures. If you still need help, email customerservice@urcrownhair.com.

Our Classic and Seamless Clip-Ins are sold as full-head sets, each with 10 wefts and 32 clips. Use all or part of the set to suit your natural hair density and preferred fullness.

Hair Wefts are sold individually, with approximately 100 g per bundle. We generally recommend two bundles for a full-head sew-in. For lengths over 16 inches, three may be needed, depending on your head size, installation method, and desired fullness.

Hair length is measured with the strands gently stretched straight. Curly and coily textures appear shorter in their natural state because of shrinkage; Kinky Blowout generally appears closer to its listed length. Refer to the individual product page for texture-specific guidance. Styling and placement also affect where the hair falls when worn.

Wearing & Care

For Classic and Seamless Clip-Ins, blend your natural hair over the weft tracks and clips to conceal the attachment points. With a 3 in 1 Half Wig, a small amount of leave-out helps blend the front when your natural hairline is exposed; a headband can also cover the front edge. Check the individual product page for installation guidance.

Our 3 in 1 Half Wigs can be worn down as a half wig, styled into a ponytail, or arranged in a half-up, half-down look. Placement and blending will depend on your natural hair and chosen style.

Inspect the color, texture, length, and construction before washing or installing. Once you are happy with your purchase, we recommend a gentle co-wash with conditioner before the first wear, followed by thorough drying. Washing or installing the hair changes its eligibility for an ordinary return, so complete your inspection first.

Remove your clip-ins before washing. Use gentle cleansing and conditioning products, detangle in small sections from the ends upward, and allow the hair and weft bases to dry fully. Minimize repeated heat styling and follow the care instructions for your chosen texture. Contact us if you experience persistent matting or excessive shedding.

Remove or reposition the wefts to reduce tension. Try fewer pieces, avoid fragile areas around the hairline, and make sure each clip is supported by enough of your own hair. If discomfort continues, remove the clip-ins. A stylist can help assess placement for fine or fragile hair.

Orders

Email customerservice@urcrownhair.com with your order number within 24 hours of placing your order and before it has shipped. Orders canceled within these conditions receive a full refund to the original payment method. If we notify you of a shipping delay, you may choose to wait or cancel for a full refund. See our Return & Refund Policy for full details.

Email customerservice@urcrownhair.com as soon as possible with your order number and the change you would like to make. We will check the order's status and confirm whether the change can be made. Please do not assume a change has been applied until you receive confirmation.

Email customerservice@urcrownhair.com or use our contact form. Include your order number and a brief description of your question so we can locate your purchase and help you more efficiently.

Shipping & Delivery

We currently ship only to addresses in the United States. Orders are shipped from outside the United States. We cannot ship to P.O. boxes.

Yes. Standard Shipping is free on all orders delivered to the United States, with no minimum purchase. Import duties or customs fees may apply separately.

Please allow 1–3 business days for processing, followed by an estimated 5–12 business days for Standard Shipping after dispatch. Payment verification may require up to an additional 48 hours. Delivery estimates are not guaranteed and may be affected by customs, weather, or carrier delays.

Express Shipping is available for an additional fee, with an estimated transit time of 3-5 business days after dispatch. It is not available for Alaska or Hawaii. Contact us before ordering to confirm availability and cost. If you have an installation appointment, allow time for processing, transit, and possible delays.

Import duties or customs fees, if applicable and not collected at checkout, are the customer’s responsibility. Please contact us before ordering if you have questions about potential charges.

We've taken steps to help you avoid import duties. Based on our historical shipping data, over 98% of shipments have avoided these charges.

If you do get charged import duties, please contact us as soon as possible. We'll review your case to see if the charges can be appealed and whether we can help cover the costs.

We will email your tracking information after your order ships. If you cannot find the email or need help with a tracking update, contact customerservice@urcrownhair.com with your order number.

A signature may be required, depending on the shipping service. Please monitor your tracking and follow any delivery or collection instructions from the carrier. For refused or unclaimed packages returned to us, please review the applicable terms in our Shipping Policy.

Returns & Exchanges

Contact customerservice@urcrownhair.com within 7 calendar days of delivery to request a return. You may open the shipping box or outer product bag to inspect the hair, but the hair must remain unused, unwashed, and unaltered, with any securing ties and hygiene seals intact. Keep the original packaging.

Wait for return approval and instructions before sending anything back. Approved returns must be shipped within 5 calendar days of approval. See our Return & Refund Policy for the full conditions.

For an ordinary return, you pay the return shipping cost. We do not deduct the original Standard Shipping cost or charge a restocking fee. Any paid Express Shipping fee is generally non-refundable, subject to applicable rights and the reason for the return. Confirmed incorrect items or product quality issues are handled separately.

Contact us within 7 calendar days of delivery. Eligible orders may be exchanged once, subject to availability, and the hair must meet the same condition requirements as a return. Approved items must be shipped back within 5 calendar days of approval. Any shipping costs, price difference, or restocking fee will be discussed and agreed with you before you send the item back.

After we receive and inspect your return, we will let you know whether it has been approved. We initiate approved refunds to the original payment method within 1 business day of approval. Your bank or payment provider may need additional time to post the funds.

Email customerservice@urcrownhair.com as soon as possible with your order number, a description of the issue, and clear photos showing the concern. We will review the details and arrange the appropriate next steps. For a confirmed incorrect item or product quality issue, URCROWNHAIR covers all necessary return or exchange shipping costs.